As Benjamin Franklin once said, it takes many good deeds to build a good reputation and one bad one to lose it – as a few jewellers, airlines, car manufacturers, newspapers and banks have discovered in recent times. Law firms are, of course, just like any other business and face the same issue. As we all know, there is only so much disaster recovery and business continuity planning a firm can do, as events have a habit of circumventing even the best of them. Minimisation rather than elimination remains the only realistic goal. So, what can law firm leaders do to minimise reputational risk and the damage that can flow from a reputation impacting event?