Increasingly, firms are recognising the importance of adopting and investing in technology in order to effectively compete in today’s market. Clients are also continuing to demand greater engagement with technology, and in many ways the traditional law firm model is falling behind expectations of the service industry generally. Coupled with this year’s study by Deloitte which suggests that technology is already leading to job losses in the UK legal sector, and the fact that 114,000 jobs could be automated in 20 year’s time, you really can’t afford not to take notice of the impact technology is having and will continue to have on the legal sector. Although this sounds bleak, firms should think of it as an opportunity to innovate and provide stellar service for clients. Artificial intelligence, automation, and gamification all give firms the opportunity to interact with their clients, and potential clients, in new and exciting ways, while improving efficiency and job satisfaction.