It doesn’t matter if you are the ‘best’ lawyer in town, or provide the greatest value for money – the prospective client will not use you in the first place unless you get the first impression right.

Law firms sell solutions to clients’ problems based on the combined knowledge of staff. People will always move on, but can you afford to lose their knowledge when they go?

DWF recently embarked on a Knowledge Transfer Partnership with the University of Manchester, with the aim of transforming how the business uses data and harnessing that data.

The ability to build trust and establish authority from the outset of a relationship with a new or prospective client is of key importance for lawyers and law firms.

An element of the reforms contained in the Civil Liability Bill which seems to be flying mostly under the radar is the effect this will have on children.