Here’s the opportunity – embrace the transparency agenda, show that you are worth the money. Show that you understand your clients. They want to know what their experience is going to be.

In this guest post, Paul Hajek, managing director of Gloucestershire firm Clutton Cox Conveyancing, talks about his journey from being an SRA-regulated sole practitioner to a CLC-regulated ABS.

Moving customer reviews of your firm onto a public platform can be a terrifying experience. What if everyone posts a terrible review? If that’s the case, then you don’t have a functioning business anyway.

One of the best pieces of advice we got before we embarked on the KTP was to invest time in choosing the right expert to lead the project. They need to be able to make the shift from academia to business.

Personalising an email quote and ensuring your first contact with the customer is decisive and positive is very important in converting enquiries. Similarly, refusing to give a verbal quote can make your firm seem unprofessional.