By Legal Futures Associate Osprey Approach
The latest episode in Osprey Approach’s podcast, Empowering Law Firm Leaders, which shares the expertise, advice, and secrets from the sector’s experts to help make running a law firm easier, is now available to watch and listen for free on YouTube, Spotify, and Amazon Music.
The latest podcast episode features Kirsty Pappin, owner of Aries Legal Practice Management and Practice Manager of the Year winner, who shares her experience and insights into the habits and behaviours of an effective practice manager; what sets successful law firms apart from their competition; and how to prepare effectively for the unexpected.
In conversation with Amy Bruce, head of marketing at Osprey Approach, Kirsty shares:
- The essentials for running a modern law firm
- Habits of effective practice managers
- Impact of non-lawyers on leadership
- How to prepare for the unexpected
- Importance of quick decision making
Kirsty outlines her top three essentials for running an SME law firm successfully, including the importance of communication and in particular, having courage when it comes to difficult conversations or hearing unwelcome feedback: – “You’ve got to have courage to communicate effectively and say what’s on your mind. You’ve got to have a courage to hear the things you don’t want to hear.”
The conversation also covers the successful habits and behaviours of practice managers who Kirsty believes are “superheroes”. She shares the top five characteristics of an effective practice manager to inspire future leaders and help current leaders make the right next hire.
Watch the full interview with Kirsty Pappin now to discover more advice and guidance on effective legal business management. You’ll also hear Kirsty’s exclusive advice on the importance of quick decision making for firm leaders.
Osprey’s Empowering Law Firm Leaders interview series follows the success of its Build Better Habits webinars and takes a critical look at the key topics that will empower legal leaders and teams to help make running a law firm easier. Over the coming weeks, Amy Bruce will be joined Chris Bull, consultant at Edge International, James Markham and Darren Mee, authors of The Legal MBA, and Lindsey Kidd, Managing Director at HM3 Legal.
