No, we’re not just quoting Shakespeare! A law firm’s reputation counts for more than cost in choosing a conveyancer, according to a report released by the Solicitors Regulation Authority today.
The report, which the SRA hailed as the ‘largest-ever behavioural trial’ on price and decision-making in legal services, found that 71% of people spent over an hour researching conveyancing firms, with 66% considering more than one provider.
Online reputation is increasingly important; having a good, responsive website, easy contact options and online reviews from a provider such a ReviewSolicitors or Trust Pilot gives consumers added confidence in choosing the right solicitor.
After all of that research, just 6% of customers ended up choosing their solicitor on the basis that they were the cheapest. Nearly three-quarters chose a conveyancer on the basis of a recommendation from an acquaintance or intermediary.
As the leading conveyancing case management supplier we know only too well how important it is that firms deliver a high level of service to their clients, to share positive reviews and receive recommendations. Unfortunately this means that in the vast majority of cases firms are spending extortionate amounts of time responding to inbound enquiries, leaving little or no time for them to be pro-active in keeping clients up to date.
Redbrick Practice Management has a number of tools built in to help clients communicate effortlessly with the home mover, which reduces inbound enquiries and frees up more productive time to progress matters (even more important when working to fixed fees!)
Secure online document portal – We use the very latest technology to make the conveyancing process as efficient as possible. The portal enables you to securely upload documents pertinent to the matter, for your client to download and read at their leisure. Your client will also be able to securely upload any documents that need returning to you. We take a serious stance on fraud in order to offer as much protection to our clients as is reasonably possible. The portal has the highest level of security available, using two-part authentication. This enables you to share sensitive data, such as bank details, with your client whilst removing the risk of email interception and fraud.
24/7 online tracking – enabling you to deliver a high level of service to your clients, details are updated in real time, allowing home movers to have access to case updates at their convenience. This reduces the volume of inbound phone calls by up to 40%. You are in control of what is displayed in the tracking portal and can embed it into your own website.
Auto SMS and Email updates – improve client communication with text and email messages which can be pre-programmed into your workflow so that they are sent automatically at key milestones, keeping your clients up to date, improving client satisfaction by demonstrating how pro-active and efficient you are and keeping your matters on track.
Two way Outlook integration – never lose track of email correspondence again with our clever Outlook integration. Outbound emails can be sent, with attachments automatically converted to pdf’s, to single or multiple contacts from within the system. Inbound mail is scanned automatically and added to the document history, saving a significant amount of time compared to manually adding correspondence to a file, as well as the cost of printing.
Being pro-active was also important to home movers, with 67% of respondents in the recent Home Moving Trends Report saying that choosing a pro-active conveyancer was key for them.
Redbrick Practice Management enables conveyancers to demonstrate how pro-active they are from the outset with:
Redbrick Quoting Tool – simply capture a few basic details and the system will automatically produce a quote based on your saved custom fee structure and email it directly to the client, whilst they are still on the telephone. Redbrick’s clients are able to demonstrate a fast and efficient service to the home mover, which helps them win more work. It is very quick and easy to follow up all outstanding quotes as a batch with a personalised text or email message, increasing your conversion rate even further.
Our recent client satisfaction survey found that 98% of clients thought they offered a better service and won more work since joining us.
What are you waiting for?
Contact Redbrick Solutions today to see how we can help you win more profitable work on 0845 166 2629 or see www.redbricksolutions.co.uk
Read the full SRA report here.
