By Legal Futures Associate Land Data
Land Data has launched its 2025 Local Land Charges Awards for Excellence and is asking Local Authority customers requesting LLC1 and CON29 enquiries to nominate the Local Land Charges teams in England and Wales that have delivered a consistently high level of customer service over the past year.
Nominate the team that has impressed you most by rating their performance in four key customer service areas: speed, quality of information, helpfulness and issue resolution. There are four customer satisfaction awards – one for District Councils, one for Metropolitan Councils, one for Unitary Councils and one for London Boroughs.
Click here to nominate a Local Land Charges team via our online form. Our new tick box form means making a nomination takes just a minute. And you’ll be entered into a prize draw to win M&S vouchers worth £50. The closing date for entries is 29th November 2024.
Speed of search turnarounds is of critical importance to all house purchases and a key measure of customer service. According to NLIS Hub figures for September 2024, 79% of Local Authorities in England and Wales take 10 days or less to return searches, the target set by Government. Many searches are turned around in a day or two.
Francesca D’Auria is Senior Land Charges Officer at Swansea Council, winners of the Customer Satisfaction Award, unitary category in 2024. She said of the win:
“When we received the email to notify us that we had been nominated, it came as a complete shock and we were all in disbelief but so grateful to our loyal customers. And then on the night of the awards ceremony, we were lost for words to be voted the winners, especially as we were nominated by our customers. This award has boosted morale tremendously and made us even more determined to keep up the excellent work the team provides.”
Sponsoring this award category for the seventh year running, Andrew Simpson, Head of Innovation Business Development, the Coal Authority said:
“Customer service is something we all experience and play a part in, be that in our professional life, or as consumers. It is incredibly powerful in terms of how we judge a brand or organisation, setting the tone for all future interactions. Great customer service results in trusted relationships, customer loyalty and better business. The Coal Authority is delighted to support this Award, which reflects our own customer service values.”
Denise Durham, Local Land Charges Officer at Barnet London Borough Council said of their 2024 win in the London Borough category:
“Winning the Customer Satisfaction Award again has further cemented the team’s belief that we are doing a wonderful job and keeping our customers happy. We take great pride in our work. Knowing that the people we do this for trust us and our information makes for a happy team. We also get recognition from our work colleagues for all our efforts which is always a big plus. We have an amazing relationship with all our customers and this yet again proves that they love us!”
The Awards will be presented on 11 March 2025 at the Local Land Charges Training and Development Event.
