Bernadette Bennett, Moneypenny
UK legal firms can now benefit from additional award-winning customer service support with a new bespoke service from global outsourced communications provider Moneypenny.
The new service will enable legal firms to fully outsource customer care to Moneypenny – using them as an extension of their own teams, without the need for additional fixed overheads.
Outsourcing communications and customer services to a dedicated specialist has been shown to help customer-centric companies by making them up to 60% more profitable.
With a remit designed to suit clients’ exact needs, Moneypenny’s new flexible service can be used to respond to inbound queries, proactively engage with enquiries and clients, book appointments, manage social media accounts and oversee reviews platforms as well as handle payments, ID verification and order processing.
Moneypenny can also record activity directly into clients’ lead management and CRM systems to save time and ensure a seamless approach to data management.
Bernadette Bennett heads the legal sector at Moneypenny, which provides telephone answering and live chat support to more than 1,000 law firms across the UK. She said: “We know and hear how busy law firms are, and how customer care can often be something their in-house teams simply don’t have the resource to meet. With client enquiries and customer touchpoints now covering multiple channels including email, phone, social media and live chat, there’s more communication than ever before and more opportunities to show empathy and support to existing and prospective clients.
“Our bespoke service allows our experienced and professional to offer bespoke support at an omnichannel level, and provide firms with flexible additional resources to suit their needs whilst ensuring customer service is consistently at a high level.”
Mark Finlay, Chief Commercial Officer from Moneypenny, said: “Businesses are under pressure like never before. With research showing that brands with superior customer experience bring in five to seven times more revenue than competitors that lag in customer experience it is more important than ever to deliver a consistently high customer experience to valued customers.
“We’ve always been a ‘right-hand man’ to businesses with our call and live chat handling, but this new service sees us going even further. We’re offering flexible and comprehensive support that’s tailored to clients’ specific needs and will ensure they’re delivering a consistently high customer experience to valued customers.”
Moneypenny handles more than 2 million calls and chats each year for more than 1,000 law firms in the UK, including 75 of the Top 200, thanks to its dedicated team of legal receptionists.
Established in 2000, Moneypenny is the world’s market leader for Telephone Answering, Live Chat, Outsourced Switchboard, and customer contact solutions. More than 21,000 businesses globally benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.
For more information about how Moneypenny supports the legal sector, visit: https://www.moneypenny.com/uk/legal-answering-services/
