By Legal Futures’ Associate Hayes Connor Solicitors
The legal sector has been undergoing significant change in recent years with the increasing use of artificial intelligence creating a significant challenge for firms according to a data breach specialist.
As firms integrate artificial intelligence to streamline practices and create greater efficiencies, the growing use of AI also presents unique challenges as lawyers and their support teams manage and process large volumes of personal data.
Kingsley Hayes, managing director at data breach and cyber security specialist Hayes Connor Solicitors, said: “The use of artificial intelligence is a real boost to productivity within firms who are experiencing growing pressures to work more effectively and efficiently. AI is being used in several different ways to enhance the customer experience while enabling firms to compete on cost and quality.
“Some firms are utilising chatbots technology to deliver basic legal advice for example, while most will be using AI to reduce the administrative burden on solicitors such as time recording and the automated creation of bespoke documents.
“Technological advancements are changing the face of the industry and revolutionising how we work. The use of AI however, presents greater data breach risks and firms must follow the ICO’s recommendations as it continually develops its guidance relating to AI and the protection of personal data.
The ICO’s current guidance on AI and cyber security includes advice on implementing both internal and external code security measures applying these to both internally built and externally sourced AI systems.
Kingsley Hayes continued: “The legal sector is arguably at a heightened risk of data breaches due to the sheer volume of the personal data handled with artificial intelligence presenting specific, and complex, challenges compared to more traditional technologies.
“It must not be overlooked that data breaches also take place as a result of human error making it essential for lawyers, and their support teams, to be continually trained on new technologies and data protection requirements.”
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