Owen Poole, founder of OP Costs Drafting
By Legal Futures Associate Access Legal
A growing law firm has saved more than £60,000 a year after going fully paperless and has increased its case turnover thanks to its enhanced efficiency from implementing a new case management system, Access Legal Proclaim – a crucial part of its digital transformation and bid to improve client satisfaction.
OP Costs Drafting in Kent, a legal costs consultancy, moved onto a full version of Proclaim last year to allow for greater customisation, increased automation and a move to a fully paperless office.
Founder, Owen Poole, said the move meant its legal teams have been able to massively reduce their time spent on admin work, and are now able to customise their dashboards and sign onto relevant training courses. Its clients can also now digitally sign documents instead of printing, signing, scanning and submitting forms which has saved a considerable amount of time in managing paper files.
“We are saving a fortune,” shared Owen. “We used to spend hours hunting for paper files in our office, even though there’s not that many of us here. But we have got rid of every single file in the office and nothing gets printed off. It’s all kept on the system.
“Our case turnover has increased this year and I’m certain that a part of that is because we are saving time on the paperless aspect so we can take more cases on and therefore increase our turnover.
Owen said the firm has further benefited from digitally serving bills and chasing responses from clients, and can now also report more easily on the performance of the business through customisable reports accessed in Access Legal Proclaim.
He added: “We’ve saved so much time in terms of reporting, processes and automation. For fee earners, their day-to-day lives are made a lot easier by what Proclaim does for them.”
Access Legal provides a comprehensive range of legal solutions in the UK market to streamline how law firms operate, collaborate, and deliver unrivalled value to their clients. Other solutions include practice management systems, finance and accounting tools, as well as HR, CRM solutions and law area specific tools including for conveyancing.
Director of Customer Success for Access Legal, Aimee Seaton says OP Costs Drafting’s focus on productivity, efficiency and money-saving was the key factor in them choosing to move onto a full version of Access Legal Proclaim. She added: “Our teams have worked hard with OP Costs Drafting to ensure they are getting the most out of their platforms so they can use them to their full potential to help achieve their targets. This included saving their legal teams time on admin tasks to help them maintain a high standard for clients.
“They’ve in fact been able to go way beyond this with cost savings and productivity, and we’re excited to see how much further the law firm can continue to grow using our innovative products and services, which have proven to be instrumental to their success.”
Find out more about how OP Costs Drafting saved time and money by adopting Access Legal Proclaim here.
