BigHand is excited to share its latest client success story from Holland & Hart LLP – an innovative Am Law200 firm that has streamlined workflows, improved collaboration, and optimized task delegation with BigHand Workflow Management.
Industry trends driving demand for smarter work allocation
As law firms shift towards centralized support models, the need for robust work allocation processes is critical. BigHand’s research shows that 33% of firms lack complete data on task assignments between lawyers and support staff, while attrition rates are rising – with 69% of firms reporting steady or increased losses – making it essential to implement tools that streamline workflows and mitigate utilization inefficiencies.
Transforming traditional support models
Holland & Hart, with approximately 500 lawyers across 13 offices over eight states, previously assigned legal assistants directly to attorneys by office location – a model which proved inflexible and inefficient. In 2024, the firm introduced its transformative “Teaming” project, adopting a centralized support model that realigns legal assistant support by practice groups to improve workflow, efficiency, and task turnaround. To streamline the process, Holland & Hart upgraded to BigHand Workflow Management.
As explained by Lucy Stark, Managing Partner, “The legal industry is facing increasing client demands for value, and BigHand has been instrumental in helping us meet those challenges. Clients expect more streamlined and efficient workflows, and our transition to a centralized support model required a solution that not only promotes collaboration but also adapts to market changes.”
The solution: BigHand Workflow Management
BigHand Workflow Management automates task delegation and enhances staff utilization through advanced reporting and analytics. It provides clear insights into work type, volume, and capacity, enabling smarter decisions on resource management and productivity.
The system generates tasks and assigns them to the appropriate teams, while a phased rollout with tailored onboarding ensures a smooth implementation. April Hurst, Applications Analyst II said, “The task delegation capabilities of BigHand are a game-changer to our workflows. It has brought more efficiency and visibility into how we work across teams and ultimately results in first-class service for our clients.”
Enhancing client service with faster turnaround and stronger collaboration
Holland & Hart’s adoption of BigHand Workflow Management has improved task turnaround and collaboration between lawyers and legal assistants, ensuring efficient service delivery and stronger client relationships. The system streamlines task delegation by enabling teams to monitor workloads and reallocate resources across practice areas, allowing the firm to quickly meet client needs.
As Lucy Stark explains, “With BigHand, tasks are now completed more consistently and with greater speed […] BigHand Workflow Management gives us the flexibility to evolve with the industry, allowing our teams to share resources effortlessly across practice areas and offices to respond quickly to client needs.”
Supported by reliable, ongoing assistance from BigHand, Holland & Hart’s innovation is setting a new benchmark for data-driven leadership in legal operations.
Read the full case study here: https://www.bighand.com/en-gb/resources/case-studies/holland-hart-bighand-workflow-management/
