By Legal Futures Associate Redbrick Solutions
Leading Lincolnshire law firm, Hodgkinsons Solicitors, provide a comprehensive range of legal services to both commercial and private clients. The well-established firm pride themselves on their ability to resolve complex legal issues using creative and cost-effective solutions. The team aim to promote strong, long-term relationships and strive to uphold their outstanding reputation. To support the firm’s conveyancing offering, Hodgkinsons sourced a proactive case management system to streamline their conveyancing process, without compromising on quality, to benefit both their team and valued clients.
Prior to adopting Redbrick Solutions conveyancing case management, the team at Hodgkinsons were using a case management system with basic email functionality that did not meet their requirements. The firm wanted the ability to efficiently merge documents and send emails with ease and without printing. Redbrick Solutions provide seamless integration with Outlook preventing the firm from ever losing track of email correspondence. The two-way Outlook integration saves a significant amount of time compared to manually adding correspondence to a file, as all emails in and out are automatically copied to the correct matter. Redbrick also has no limit to the number of files that can be saved, which the firm have found very useful.
Redbrick enables users to save time at every stage of the process which results in a significant time saving overall, and the firm benefit from the ease and speed of sending out estimates with Redbrick’s quote tool. The quote tool auto-populates the data and calculates for the user, allowing fee earners to concentrate on fee-paying work, rather than producing quotes.
Marie Leary, Director of Hodgkinsons Solicitors comments:
“I found that our account handler did exactly what was promised in terms of setting up and implementing the system. We were allocated a specific contact from the beginning who responded in a timely manner to any queries raised. Their organisational skills and ongoing communication resulted in a streamlined implementation process, with full training and support available throughout. I have found the company to be professional, to respond to queries in a timely manner and to have excellent customer service, both during the early stages of the implementation process and ongoing.”
Hodgkinsons Solicitors take pride in their comprehensive offering and outstanding reputation, and Redbrick Solutions has assisted the firm to deliver a high level of service to their conveyancing clients.
For more information, please visit hodgkinsons.co.uk or redbricksolutions.co.uk.
