By Legal Futures Associate Land Data
The top 10 performing local land charge teams in England and Wales, as voted for by conveyancers and solicitors, have been revealed today by Land Data, the National Land Information Service (NLIS) regulator. The winner of the Customer Satisfaction Award will be announced virtually at the 2022 Land Data Local Land Charges Awards for Excellence on 9 March 2022.
The top 10 finalists in alphabetical order, with supporting, anonymous comments from conveyancers and solicitors, are:
Arun District Council
“An absolutely excellent team of people who are efficient and knowledgeable at their jobs. They are happy to assist with additional queries and communicate swiftly and in a friendly manner. The team are an absolute pleasure to deal with.”
Brighton & Hove City Council
“The LLC team are very quick at responding and providing the correct information in full, first time around. Very impressive service.”
Cambridge City Council
“The LLC team at Cambridge have been fantastic for the past two years since the pandemic impacted everyone. They have made the relevant changes to their procedures to ensure that results are returned as quickly and as fairly as possible. Really excellent service provision. Thank you to all involved.”
Dudley Metropolitan Borough Council
“Always helpful and prompt in answering enquiries and delivering search results.”
East Suffolk Council
“Always respond to requests very promptly – accuracy of data is never an issue – all in all a very efficient service!”
Exeter City Council
“This team is amazing. They are friendly, efficient and nothing is too much trouble. I asked for assistance with a document that was urgently required. Just one email and it was produced within a couple of hours of the request. They deserve the seal of excellence!”
London Borough of Barnet
“The team bustle relentlessly with energy and good cheer, always delivering a consistent top service!”
London Borough of Havering
“The team at Havering have for years given exemplary service. My recent contact with them during the pandemic has been no different, they remain speedy efficient and helpful.”
Reigate & Banstead Borough Council
“The LLC team are very efficient in dealing with matters, they are so friendly and customer focused and always provide the information we request on time”
West Devon Borough Council
“The LLC team go above and beyond to assist us with any enquiries we may have. Their knowledge is vast, they are an asset to the West Devon Borough Council.
Andrew Simpson, Senior Development Manager at the Coal Authority, which sponsors the award, said: “Conveyancers, solicitors and local land charge teams become trusted partnerships over time, working together to enable local residents to purchase new homes as quickly and smoothly as possible. The supporting comments received from conveyancers show how valued local land teams are, and how many go above and beyond to deliver excellent customer service.”
Fiona Barron, Chief Executive of Land Data, said: “The past two years have been extremely tough for local land charge teams, with numerous demands on staff and external pressures on the role. Acknowledging achievement and recognising excellence in the profession, as shown by these top 10 local land charge teams at this time, is more important than ever.”
The Customer Satisfaction Award, is one of five awards to be presented as part of the Local Land Charges Training & Development event on 8 and 9 March, which also includes categories celebrating the Best Performing LLC department, the LA Searches Team of the Year, and the Unsung Hero Award.
Since their launch in 2008, the annual Local Land Charges (LLC) Awards for Excellence remain the only national awards celebrating the achievements and successes of local authority local land charges departments across England and Wales.
