By Legal Futures Associate Conscious Solutions
Data collection from clients is not just beneficial, but crucial for all law firms. By gathering data, you can improve your services and marketing based on their feedback. In addition, if you are SRA regulated you will need to survey your staff on a regular basis and this can improve the culture of your firm.
What is Law League?
Law League is a survey and benchmarking tool, with a twist. With Law League, you can send out attractive HTML email invitations to clients inviting them to complete a simple satisfaction survey. Once people have completed the survey, you can export and analyse the results. With Law League, you can brand and personalise your surveys, making it the go-to tool for law firms.
Some helpful features include:
- The survey is prepopulated questions you might want to ask
- The opportunity to send invitations in batches (via CSV upload of client data)
- The ability for the survey to be pre-populated with client information
- Results sent to you immediately via email in an easy-to-interpret HTML email format
- The ability to download all data for offline analysis
- Survey questions have been developed in conjunction with law firms and compliance experts to elicit honest, objective feedback and to help you save time
- The ability to benchmark your firm against all other law firms using the platform. This is an average score created by Law League, no other firms can see your individual scores.
How can you use Law League in your firm?
Client experience surveys
With Law League, you can send out surveys to clients at different points throughout their matter to gain feedback on your services. There are prepopulated questions you can use, or you can create your own.
Marketing effectiveness surveys
Assessing the effectiveness of your marketing is essential. You could do this using your employees or send the survey to your clients instead. You could ask questions surrounding your brand image, reputation, where clients found you to see where your marketing is working and where it could be improved.
Staff satisfaction surveys
Find out your employee’s thoughts and feelings on your firm. Is it time for a brand refresh, and you want your team’s input to identify whether your current brand reflects the culture of the firm? Do you want to find out how new starters are finding the firm? Do you want to do an annual or quarterly survey asking for your employee’s opinions? Law League can help you answer all of these.
To gain diversity data for the SRA
With Law League, firms regulated by the SRA can be rest assured that data collected is compliant. This is because your data is protected, guaranteed anonymity and held within the UK.
Our surveys on Law League are:
- Modelled on the LSB questionnaire
- Quick and easy for participants to take part in
- Guaranteed to have participant anonymity
- Easy-to-view, with graphics of results created for publication
- Results formatted for easy inputting into the SRA site
With Law League, you have access to free help desk support and free real time reporting as well as the option to be up and running in less than 24 hours.
How much does Law League cost?
Law League is just £500 + VAT annually.
If you’d like to find out more about using Law League, get in touch with the team at Conscious at sales@conscious.co.uk or 0117 325 0200.
