By Legal Futures Associate Hoowla
Berrys Solicitors based in Blackpool, is a well-respected, family-run law firm known for its professional and client-focused approach. The firm has a strong history in the Blackpool and wider Lancashire legal community and was founded by a family passionate about providing accessible and high-quality legal services. This family-driven approach ensures that each client receives personalised attention, creating a supportive and reassuring environment with a strong emphasises prioritising each client’s unique needs and circumstances. The experienced solicitors are committed to delivering tailored legal solutions, ensuring clients feel valued and understood. Their dedication to upholding the highest standards of quality and integrity is evident in their transparent and ethical conduct.
As a local family business, Berrys Solicitors takes pride in its community engagement, actively supporting local events and initiatives to strengthen community ties. Their family values underpin their practice, ensuring honesty and transparency in all interactions. Berrys Solicitors continues to build on its legacy of providing exceptional legal services with a personal touch, striving to achieve the best possible outcomes for their clients.
That ambition made them to look at wider aspects of their firm, and their goal to continue their growth within the community and professionally ultimately led to needing a more modern, intuitive case management software Associate Solicitor, Mathew Berry, was keen to introduce a cloud-based software solution to modernise the family business and worked closely with Hoowla case management software on the best way to migrate their existing cases and familiarise themselves with the new system with as little disruption as possible.
Mathew Berry says, “At Berrys, we cover all private client matters (Court of Protection, Wills, Trusts, Estates etc) along with Property & Conveyancing matters. So far we have found the integration of the Hoowla system seamless and if we do have any queries, the team at Hoowla are more than happy to help.”
Berrys migration process involved all of their departments to switch to Hoowla together. However, the accounts team were keen to ensure there was little to no financial disruption and was offered additional training and attention to ensure that no financial information was lost and that the accounts team had access to one-to-one training on a basis that suited them.
At Hoowla, we take pride in delivering exceptional service to both new and existing clients. Each new Hoowla user receives a warm personal welcome and personalised training, whether one-on-one or in a group setting, based on their needs. We believe in a tailored approach, recognising that transitioning to new case management software requires customised solutions, as there is no one-size-fits-all answer.
Prior to using Hoowla, managing billables at Berrys Solicitors was a laborious process. They had to fill out extensive external forms and send their time recordings to their accountant, who manually updated the accounting system information. This method was not only time-consuming. With Hoowla’s integrated billables and time recording features, Berrys Solicitors can efficiently record their billable activities in real time. Our platform enables them to add billables directly to their emails and use our billables timer to record multiple activities easily.
Now that the Berrys team has been successfully onboarded to the Hoowla, Berrys Solicitors have found our system’s easy access to documents to be especially beneficial, particularly in probate matters. Previously, their legal team had to spend a lot of time manually opening and managing multiple files, which was a time-consuming and burdensome process. With Hoowla, they can now easily view a comprehensive case overview and access all necessary documents with a single click, greatly improving their workflow.
Not only that, we’ve made it easier for Berrys Solicitors to set up and save emails. Our system’s intuitive templates automatically include important information such as names, addresses, and other relevant details. This automation ensures that their communications are accurate, consistent, and quicker to draft, significantly reducing the potential for errors and providing a sense of security and peace of mind.
If you’re considering a move to new case management software and are concerned about tech upgrades or overwhelmed by technical jargon, Adam encourages you to schedule a call or demo with us at your convenience. We’re here to discuss your technical needs and show you how Hoowla can be implemented at your own pace, without any obligation.
