Tikit: Challenges to implementing a client experience programme

12:00 – 13:00

Presenters Simon Elven, Commercial & Marketing Director Tikit and Mario Dolcezza, Founder & CEO Viu Limited

This session will explore some of the challenges in implementing an effective ‘feedback culture’ within a firm. A combination of effective technology and education on how to deal with feedback, both positive and negative, are essential in driving the necessary cultural change.