Redbrick Solutions: Lockdown & Beyond – Enquiry Handling

11:00 AM – 11:45 AM

With business continuity plans in full swing, how are you managing customer enquiries and expectations? From a total closure of facilities and the imperative for home working, how do you tackle this technological and an operational challenge and where do firms go from here? This webinar will cover:

• How things were, how things are now

• Soft skills and supporting staff

• Maximising your time and managing the new normal