Osprey Approach: How to balance compliance requirements and the client experience

We believe there are four fundamental mindsets law firms should adopt: Think Digital-First, Be Client-Focused, Implement Continuous Improvement, and Empower Employees.

Throughout the Build Better Habits webinar series we’ll be exploring the four habits with industry experts to help SME firms stay competitive.

In the second episode of series three, we’ll be exploring the mindset of being client-focused and sharing practical advice for effectively juggling compliance requirements and client demands.

Join us and our expert guests as we discuss the impact of tech on client onboarding, how to avoid SRA fine, success measures you should be tracking, and future trends and challenges in compliance and client service you should be preparing for.

Host, Amy Bruce, from Osprey, will be joined by:

• David Rawson, eCOS Head of Product at InfoTrack
• Kate Burt, Owner of HiveRisk
• Eloise Butterworth, Compliance Manager at Lester Aldridge

To find out more about our Build Better Habits webinar series and to view all episodes, please visit: https://ospreyapproach.com/build-successful-business-habits/