ILFM: Practice Management: Client care, risk management and people

This training is designed to provide practical advice, tools to handle the difficult situations and the opportunity to discuss challenges.

The training will:

• Enable you to develop your knowledge as part of your educational pathway, and support your career development.
• Get you thinking, developing expertise and innovation.
• Provide practical advice from a highly experienced former Managing Partner with hands on knowledge of the challenges faced in any management role.
• Give you an opportunity to network with like minded colleagues and increase your professional connections.

Managing People

• The business context
• The role of the manager
• 3 key issues
• The performance cycle

Client Care

• The best v the rest – top service factors
• The ‘moments of truth’
• Towards consistent excellence
• File auditing and measurement

Managing Risk

• What is ‘risk management’?
• The lines of defence
• Capabilities of resilient firms
• Effective file audits